Vendo Privacy Policy 

When you engage with Vendo as ISP/Agency/AR (collectively “user” or “you”), you share your information with us. We respect your privacy and want to be upfront about the information we collect, how we use it, whom we share it with, and inform you about the controls we give you to access, change or deactivate your account information.

Our Privacy Policy describes our practices regarding personal information (“Personal Data”) that we collect from users through our websites, the Vendo mobile application, the Vendo platform, and related media or services.

The important thing we want you to know is that we use information collected only for the purpose of providing and improving the Application to you. This Privacy Policy is incorporated into, and considered a part of, the Vendo Independent Services Provider and Agency Agreement that you agree to, when you use our Application. 

We collect Personal Data in the following ways: (1) information you provide, (2) information we get when you use our Application.

Information You Provide:
We collect information from you when you interact with our Application. The specific Personal Data we collect is dependent on how you use our Application.
If you use our Application as a ISP/Agency/AR , we collect information needed to onboard you, run  background check (if required by a job you accept), notify you of potentially suitable tasks, provide you with information and updates relating to tasks, confirm your arrival and departure from accepted tasks, and to coordinate payment to you for work performed.
If you use our Application as a Customer, we collect information needed to open a customer account, promote the short-term assignments you have for Vendoers, provide you with updates relating to those assignments, and charge you for the work performed by the ISP/Agency/AR .

Information We Get When You Use Our Application:
When you use our Application, we collect information about how you’ve used it. We collect information when you visit our website, use our mobile applications, use our platform, or communicate with us through our customer support teams. We’ll collect whatever information you volunteer or that we need to resolve your question.

Here’s an in-depth explanation of the types of Personal Data we collect when you use our Application:

Onboarding: When you onboard with us, we collect Personal Data from you, such as your name(s), phone number, address, pin code, location, e-mail, professional title, photographs, company name, signature, and password, PAN, GST, Aadhar, government ID, address proof, bank account details to transfer payments and other details indicated in the onboarding document.

Third parties or officer so officers of Vendo, authorized by us: A authorized third parties (e.g., background check processors) or company executive, may collect Personal Data including your bank account information, driver’s license or passport, PAN, Aadhar, etc., and location for the purpose of your use of our Application, such as running background checks, confirming your arrival and departure from accepted tasks, and coordinating payment to you for tasks performed.

Communicating with us: We also retain information on your behalf, such as the Personal Data described above and any information that you submit to us. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, any other information to verify you, as well as any other content included in the e-mail, in order to send you a reply.

Public forums: When you create a public profile, participate in our events or services, or post in our public support forums, you consent to the collection and disclosure of your information to other users of our websites and forums. The information contained in your posting will be stored on our servers and shared with other users who have access to the forum.

Usage information: We collect information about your activity when you visit our website, when you use or run our mobile applications, or when you visit a collection point or worksite. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or application you were using before interacting with our services.

Information collected on our website: Our website uses cookies and other technology to function properly, to keep our Application secure, and to provide you with a personalized experience. We collect information about your activity, browser, and device such as your IP address, device type identifiers, operating system, Internet browser type, and language. We link the information we store in cookies to the Personal Data you provide us while on our site.  

Location information: When you use our Application, we may collect information about your location using methods that include GPS. Our Application includes the use of Google Maps features and content.  Your use of Google Maps features and content is subject to the then-current versions of the: (1) Google Maps/Google Earth Additional Terms of Application; and (2) Google Privacy Policy.

Information We Get From Users and Third Parties: 
We may also collect information about you from our users and third parties.  If you are a ISP/Agency/AR , we may receive information about you from Customers and task locations/execution points etc., and combine it with information we receive from or about you. We may also collect information from publicly or commercially available sources. If you choose to share any Personal Data with us, you agree that you have obtained permission to share such information with us.  

We use the information you submit to us to provide our Application, to improve our Application, to facilitate the relationship we have with you, for safety and security reasons, and to provide you with a personalized experience when using our Application.
To provide our Application. We use information you provide to keep our Application and operations up and running. Specifically, your Personal Data is used for the creation and security of your account, to identify you as a user in our system, to provide administration of our Application, to send you an SMS/e-mail to verify ownership of the e-mail address provided by you when your account was created, to send you administrative SMS/e-mail notifications, to perform a background check, to send you alerts you have configured, to notify you of suitable tasks, to pay you for work performed, to charge you for work performed, and to send you promotional communications.

To improve our Application: We use the information you provide to develop and test new products and features on our mobile application and related services and improve our current products and features. For example, we may use Personal Data to better personalize the tasks that our app displays to ISP/Agency/AR.

To facilitate the relationship between our users: If you are a ISP/Agency/AR , we may share portions of your Personal Data, including contact information and photograph. In order to notify you of suitable tasks, and to notify task points, teams and related persons, when you are arriving onsite or leaving the site, we use the location information provided by your phone through the mobile application. We may receive updates to your location even when the mobile application is running in the background. You are able to use your phone settings to prevent Vendo from obtaining your location. However, this will mean that you will be  unable to receive notifications from Vendo of suitable tasks or validate the execution of the task done by you and as such we will be unable to validate the location of the task executed and thus be unable to approve the payment in relation to the task. We also may collect and share information about you if you were referred to Vendo by another ISP/Agency/AR . We may share the following information with that ISP/Agency/AR : (1) your onboarding status (i.e., whether you have onboarded onto our mobile application); (2) whether you have accepted your first job; (3) whether you have completed your first job; and (4) your customer rating on your first job.

For safety and security: We use some Personal Data to enhance our security in our mobile application, websites, platform, and related services.

For marketing and advertising: We use information we receive from you through the use of your activity on our websites, mobile application, platform, and related services to improve our advertising services, ad targeting, and ad measurement, so that we can provide you with a personalized experience. This means that you may see ads that are personalized to you based on your location or your interests.

Authorized application providers: We share your Personal Data with application providers that are authorized by us and perform services on our behalf, including background checks, payment processing, customer support, web hosting, information technology, fraud control, direct mail and email distribution, events, contest, sweepstakes and promotion administration, marketing, and analytics services. We may also share Personal Data that is aggregated or de-identified information with authorized third parties for legitimate business purposes. We may also use the information you provide to support research and innovation on topics of public interest and importance including providing work opportunities to individuals with criminal backgrounds. We use third party cloud data hosting and storage providers such as AWS to store your information. In any event, we only share with authorized application providers the Personal Data that they need to perform services for us.

Compliance, Safety, and Security: We may also disclose your Personal Data for legal, safety, and security reasons. We may share information about you if we reasonably and in good faith believe that disclosing this information is necessary to: (1) comply with any valid legal process, governmental or regulatory request, or applicable law, rule, or regulation, including responding to subpoenas or warrants served on Vendo; (2) investigate, remedy, or enforce potential violations of any agreement between you and; (3) protect or defend the rights or property of Vendo, users of our Application, third parties, or the general public; and (4) detect and resolve any fraud or security concerns.

Corporate Transactions: In the event we enter into a merger, acquisition, or sale of all or a portion of our assets, we may disclose your Personal Data with third parties to facilitate this transaction.

Most importantly, we do not sell your information. We do not share Personal Data collected from our services to third parties other than as outlined in this policy. In all cases, we take care to ensure that our data use complies with applicable laws and regulations.

You have control over your Personal Data and can change your account information, or request opt-out in the following ways:
Change your account information: You may change some parts of your Personal Data in your account via our websites, mobile application or by contacting us 
Deactivate your account: You may deactivate your account by sending us an email. While your account is deactivated, you will not be able to use our Application, including accessing your account, using our mobile application, or using our platform. 

We may revise our Privacy Policy from time to time and update the same on the application and the website.

By continuing to use our Application, websites, mobile application, platform, or otherwise keep in touch with us, you acknowledge that you accept the policy and any changes to the Privacy Policy and agree to be bound by these terms and conditions. 

If you have any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information, please contact us electronically via physical mail at our mailing address:
VENDO On Demand Solutions LLP,
‘Krishnakriti’, 6 , 3rd Cross Street,
Senthil Nagar, Kolathur, 
Chennai 600099
Email : support@vendo.co.in